Refund policy

Returns & Refunds

Wenobanabeveku
Ulli Bachofner
Werkstraße 18, 71332 Waiblingen, Germany
Email: info@wenobanabeveku.store
Phone: +49 7151 9043270

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@wenobanabeveku.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. An item must be returned complete and, where possible, in its original packaging; a panel, rail or cabinet that has been cut, drilled or fixed to a wall cannot be returned in a resaleable state. Unused, unfixed cabinets, panels, racks and accessories in original packaging may be returned within the statutory 14-day withdrawal period. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Finishes, hinges, locks, hooks and drawer runners wear with use — this is normal, not a defect. Damage from fixing a system to a wall that cannot carry the loaded weight, from an overhead rack not fixed into the joists or overloaded, from exceeding the stated weight limits, or from a tall cabinet not anchored against tipping is not a warranty defect, and can be a safety hazard.